Privacy Policy

 

Taking Your Privacy Seriously

 

All transactions are secure as details that you send to us are encrypted and sent across a secure connection. You can see that the shopping bag and checkout is a secure area of our site because a padlock symbol or key will appear in the bottom of your browser. The encryption technique we use is certified by Geotrust, one of the world's most respected certification body for internet firms. This means that the information you send us cannot be read by anyone other than the Hyde & Sleep team. If you have any questions about your order, please call us on 020 3026 4976.

Hyde & Sleep retains the right to investigate any order placed on this website that it suspects to be fraudulent, any such order will not be delivered until it is proven that that the order is bona fide. Should Hyde & Sleep be unable to prove that an order is bona fide or to contact the buyer then the monies will be refunded to the original payment method used to place the order and the order will be cancelled.

For your protection, to ensure that your credit, debit or charge card is not being used fraudulently, we will validate your name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these Terms and Conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. Please be assured that this is only done to confirm your identity. A credit check is not performed and your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

Monitoring telephone calls and emails
Telephone calls using the telephone numbers provided on this website and email correspondence with Hyde & Sleep at the email address accessible through this site may be recorded or monitored. By using such communication methods you are consenting to the recording or monitoring of the same.

We may also keep details of personal communication with you including but not limited to:

  • Emails
  • Postal correspondence
  • Telephone call recordings
  • Live chat transcripts