Delivery

 

We keep it simple - delivery is free to any address within the mainland UK. But for those who like the details, let's talk shipping methods. We offer:

Standard Next Day Delivery to your Door


Our most popular choice and absolutely free. We aim to dispatch your order the same day we process it, so you’ll receive it the next working day between 9am and 7pm. The cut-off time for next day delivery is 1pm.

UPS will deliver your order to your door, please note that they will not deliver to your room of choice.

Exceptions
If you're lucky enough to live somewhere rugged and off the beaten track, chances are you're familiar with the local postal customs. But for the record, deliveries to the following postcodes may take:
Between 1-2 days: AB10-56, BT1-94, DD5-11, EH43-45, FK8-21, IM1-9, KA4-19, ML8-12, PA23-38, SY15-25, TD2-14.
Between 2-4 days: IV1-63, KW1-14, PA20-22, PH3, PH36-41, TR21-25.
Up to 5 days: HS1-9, KA27-28, KW15-17, PA41-78, ZE1-3.
Unfortunately, we do not currently deliver to Jersey or Guernsey.
Areas that are outside of mainland UK will be charged a £35.00 delivery fee and may take up to 5 days to deliver.

Next Day Morning Delivery to your Door


If you’d like to ensure your order arrives in the morning, this is the shipping method for you. It’s just like the Standard Next Day Delivery, with the same rules about delivery days and cut-off, but guaranteed to arrive before 10:30am. This option costs an additional £25.

UPS will deliver your order to your door, please note that they will not deliver to your room of choice.

Exceptions
Our guaranteed 10:30am delivery service has a few exceptions too. This service is not available for deliveries to the following postcodes: CA28 (BNFL site), CA8 Sector 2, TD15 Sectors 1,2 and 9, AB, DD (unless DD1-7, DD8 (Forfar), DD9 (Brechin) or DD11), DG7-9, FK (unless FK1-7, FK8 (Stirling Sectors 1&2) or FK9-14), G60, G62, G63, G65, G68, G81-84, KA (unless KA1-12), KY8-10, ML12, PA (unless PA1-4), PH (unless PH1-5, PH7 or PH12-14), TD (unless TD1-10). This service is not available to Eire, Northern Ireland, the Isle of Man, the Channel Islands, the Scilly Isles, the Scottish Isles, Jersey or Guernsey.

Saturday Morning Delivery to your Door


If Saturday morning is more convenient, select this option. As long as you place your order before 1pm on Friday, you’ll get it the same Saturday before noon. This option costs an additional £25.

UPS will deliver your order to your door, please note that they will not deliver to your room of choice.

Exceptions
Here are the exceptions to our Saturday morning delivery service. This service is not available for deliveries to the following postcodes: CA28 (BNFL site), CA8 Sector 2, TD15 Sector 2, AB (unless AB1, 2, 3, 10, 11, 12 or 15 (Aberdeen City), AB16 or 21 (Dyce only), AB22 or 23 (Bridge of Don only), or AB 24 or 25), FK (unless FK1-7, FK9-16, FK8 (Stirling Sectors 1&2) or FK 17 (Callander)), G63, G83, G84, KA (unless KA1-12), PA (unless PA1-16 or PA19), PH (unless PH1-8, PH12-14 or PH10 (Blairgowrie)). This service is not available to Eire, Northern Ireland, the Isle of Man, the Channel Islands, the Scilly Isles, the Scottish Isles, Jersey or Guernsey.

We also offer a first-class delivery service to your room of choice!

Delivery to your Room of Choice (Free)


Our trained service assistants will deliver your order to your room of choice. As standard practice our two-man delivery team will wear overshoes throughout the delivery process to protect your property, and will walk the route from the property entrance to the room of delivery to ensure that there are no obstacles in the way that could be damaged in the delivery process.

You will receive your mattress Monday to Friday between 7am and 6pm On or before the day of delivery you will receive a phone call from your Dreams delivery team before to confirm a two-hour delivery slot to save you waiting around all day.

Exceptions
All Off-Mainland UK postcodes.


Saturday Delivery to your Room of Choice £25


Our trained service assistants will deliver your order to your room of choice. As standard practice our two-man delivery team will wear overshoes throughout the delivery process to protect your property, and will walk the route from the property entrance to the room of delivery to ensure that there are no obstacles in the way that could be damaged in the delivery process.

You will receive your mattress on Saturday between 7am and 6pm On or before the day of delivery you will receive a phone call from your Dreams delivery team before to confirm a two-hour delivery slot to save you waiting around all day.

Exceptions
All Off-Mainland UK postcodes.

Change of Address


Once you have placed your order, if you need to change your delivery address, you will have to supply us with the following information for security reasons:

  • Photo ID
  • A utilities bill with your name and new address
Unfortunately, we will not be able to change your address if you have paid by finance.