FAQs

 

Welcome to our Frequently Asked Questions page.
Did we miss anything? Get in touch to ask us another.

Our Mattresses

 

Q: Which mattress is best for me?
Our research shows some people like their mattress to be made of memory foam, and others like the feel of pocket springs, so we made the perfect version to suit everyone. Our Pocket Spring mattresses are a touch firmer than our Memory Foam mattress which is made purely from high tech memory foam and moulds to the contours of your body while you sleep.
Q: What are the mattresses made out of?
Our award winning raspberry trimmed Pocket Spring Hybrid Plus mattress is a unique combination of both memory and 2000 pocket springs for the sleeper who prefers a firmer surface with a slight spring. Our orange trimmed Pocket Spring Hybrid mattress is loaded with 1200 micro pocket springs, which individually adjust to the contours of your body while you sleep. This helps to distribute body weight and reduce the build up of pressure points.

Our mint-trimmed Memory Foam mattress is made purely from high tech memory foams. If you're really into the detail, explore the 'Technical Information' sections on our product pages.
Q: How heavy are the mattresses?
Choose your preferred mattress style and size to find the weight:

Pocket Sprung Hybrid Plus Mattress:
  • Single - 18kg
  • Double - 24kg
  • King - 27kg
  • Super King - 30kg
Pocket Sprung Hybrid Mattress:
  • Single - 14kg
  • Double - 17kg
  • King - 20.5 kg
  • Super King -24kg
Next Gen Memory Foam Mattress:
  • Single - 11kg
  • Double - 15Kg
  • King - 18 Kg
  • Super King - 22 kg
Q: How much weight does the mattress hold?
Up to 19 stone / 120kgs per person.
Q: What are the dimensions of the mattresses?
Single – 90cm x 190cm
Double – 135cm x 190cm
King – 150cm x 200cm
Super King – 180cm x 200cm

Our Pocket Sprung Hybrid Plus is a whopping 25cm thick. Next up is the Pocket Spring Hybrid at 22cm thick, and finally the Next Gen Memory Foam is 20cm thick.
Q: Will the mattresses work with all bed types?
That’s correct – our mattresses are designed to work with all bed bases. They can also be used directly on the floor if you choose.
Q: Where do you manufacture, and what safety tests are taken for the Hyde & Sleep mattress?
Our mattresses and springs are all British made, and skilfully constructed in the UK by our team of expert mattress makers.

Our manufacturer is a National Bed Federation Approved Member (2016) – having been successfully audited by EXOVA BM TRADA against the NBF’s strict code of practice which sets out criteria for ensuring processes and procedures are in place for supply chain scrutiny and compliance with regulatory requirements, including flammability, cleanliness of fillings and trade descriptions.

They were also recognised by the NBF with a highly commended award for the 2015/16 Bed Manufacturer of the Year and they have received the SEDEX/SMETA Best Practice Guidance accreditation.

All foam in the manufacture of our mattresses are CFC free and all components comply with UK fire regulations BS7177 Low hazard for domestic use - the most stringent in the industry.

Our Sheets / Duvet / Mattress Protector

 

Q: What are the dimensions of the duvet?
Single - 135cm x 200cm
Double - 200cm x 200cm
King - 225cm x 220cm
Super King - 260cm x 220cm
Q: Which products are infused with aloe vera? How is this done?
All our duvet sets, pillow cases and fitted sheets. We give them a nice warm liquid aloe vera bath! While they’re bathed the cloth becomes infused with aloe vera.
Q: What materials are the accessories made from?
All our duvets, duvet sets, fitted sheets and mattress protectors are made from 100% pure cotton.
Q: What is the thread count for each of the accessories?
We have a minimum count of 200 threads per product. For both our 10.5 tog duvet and mattress protector the thread count goes as high as 233 threads!

Ordering

 

Q: Can I place my order over the phone?
For reasons of security, your order has to be placed on our website. The SSL encryption on our online payment portal helps protect against fraud, ensures your data is used safely and gives you extra peace of mind.
Q: Do you offer a trial period on all products? How does it work?
Oh yes, we offer a trial period of 100 nights on all mattresses. We advise that you wait at least 30 nights before initiating a return on your mattress to allow you enough time to get used to it. If before 100 nights you are still unsatisfied with the mattress for whatever reason – Hyde & Sleep will collect the mattress free of charge from your home providing that a mattress protector was used and that the mattress is not marked or soiled, You will then be issued a full refund with no hidden costs. For more information, visit our Returns & Refunds page.
Q: Do you offer any finance options?
Yes! We wanted to team up with a name you know and trust, so we're proud to work with Barclays Partner Finance. They can offer interest free credit on all purchases above £250.00. Read our Finance page thoroughly to understand how this option works.
Q: Do you have a showroom?
We sell online only, which of course, guarantees that you pay the lowest prices. Don’t forget about our 100 night rest test where you can really get to try out our mattresses and get a full refund if it is not for you.

Delivery

 

Q: Do you deliver over the weekend?
We have three delivery options. Free Next Day Delivery is available any day between Monday - Friday, Next Day Morning Delivery guarantees it'll get to you before 10:30am for an extra charge of £25.00 and our Saturday Morning Delivery option will arrive any Saturday before noon also for an extra charge of £25.00. You can choose the best option for you during the checkout process, or read more details on our Delivery page.
Q: What time will my order be delivered? Can I get a specific time slot?
With our standard delivery option UPS will deliver between 9am and 7pm. Unfortunately they can't specify an exact delivery time within that window. However they will send out an email once your order leaves the depot (check your junk mail if you can't see it in your inbox) and you can call to see where you are on their delivery list. If you need your order to arrive before 10:30am, try our Next Day Morning Delivery service.
Q: Can my order be left somewhere else if I am out?
All orders require a signature, so I'm afraid we can't just leave it round the side gate.
Q: Do we deliver outside the UK and in Europe?
As of yet, we do not ship to Europe. Please see our Delivery page for more details.
Q: Can I change my address?
Once you have placed your order, if you need to change your delivery address, you will have to supply us with the following information for security reasons:
  • Photo ID
  • A utilities bill with your name and new address
Unfortunately, we will not be able to change your address if you have paid by finance.

When it arrives

 

Q: How do I set up my mattress? Why does it arrive in a box?
Your mattress will arrive inside a portable and compact box. We have invested in distinctive technology that vacuum seals, rolls and packs our mattresses, ensuring they are compressed into the smallest of spaces. This makes them easier to deliver, and speedy, simple and stress free to install. Refer to our introductory pack for more information, or why not watch our unboxing video? You can find it on our product pages.
Q: What size is the box?
The box is 50cm x 50cm x 105cm.
Q: Do you dispose of my old mattress?
Not yet, however we have had a lot of demand for this and we are listening to your suggestions. Watch this space!

Aftercare

 

Q: Can I use an electric blanket on my mattress?
As memory foam is heat sensitive, softening and conforming to the body shape, the use of an electric blanket will give the mattress a softer feel. When the blanket is not in use the mattress will return to its original form.
Q: Do the mattresses come with a warranty?
Our research shows that a mattress should be changed every 10 years, so that's how long our warranty is. That’s almost 3000 nights of peaceful sleep!
Q: How do I clean and protect the mattresses/pillows?
Our mattress covers should not be removed for washing, as they are not designed for this. Instead use a soft, damp and clean cloth using small circular motions to clean your mattress. You may also use light fabric cleaning products. Our pillow cases are not washable and should be cleaned as above, we recommend using a pillow case for all pillows.
Q: How do I clean and protect the sheets/duvet/mattress protector?
All our accessories are machine washable, at a recommended 40 degrees. They can be tumble dried and ironed.
Q: My new mattress smells a little - is that normal?
Just like a new car, sometimes your mattress will arrive with something of the factory about it. This is totally normal and after a day or two it'll clear.
Q: Do you offer a guarantee?
Yes we do. Our 10 year mattress guarantee covers normal domestic home use. You can find out more in our Terms & Conditions page.
Q: Do I need to turn my mattress?
Please rotate your mattress monthly, there is no need to flip it.
Q: Do I need a mattress protector?
Yes you do need to use one to be eligible for the 100 Night Rest Test.
Q: How do I initiate a return?
If for whatever reason you would like to enquire about returning one of our products during our 100 night rest test, please contact us via telephone: 0808 168 5336  or email: sales@hydeandsleep.com.

Once we've confirmed your request, we'll arrange for a free mattress collection between Monday - Friday within a 3-hour time slot.
Q: What should I do if I have a further question or problem?
Our friendly UK-based team are ready to answer any questions you have, and we’ll do absolutely everything we can to put right any issues you have. To give you extra peace of mind we are also members of The Furniture Ombudsman, an independent government-sanctioned provider of Alternative Dispute Resolution services. This means that if you are still unhappy after going through our complaints procedure, you can be assured of a free, fair and impartial resolution to the case.