You agree to follow and be bound by the following terms and conditions and that they will apply to any and all orders you place with Hyde & Sleep. Each order is a separate legally binding contract.
Please take the time to carefully read our terms and conditions so that you’re sure you understand them. If any aspect of our terms and conditions is found to be invalid or unenforceable by a court it will not affect the validity of the remaining provisions.
An email confirmation of your order will be sent automatically and, unless you are otherwise notified within 48 hours of this confirmation, the order will be deemed to be accepted by Hyde & Sleep.
4. Risk & Ownership
Responsibility for and ownership of the goods passes to you once they are delivered or collected.
Our guarantee covers normal domestic home use only and does not cover any defect in the Goods relating to fair wear and tear, wilful damage, accident, negligence by you, commercial use, failure to follow our written instructions regarding care of the Goods, or any alteration or repair to the Goods which you carry out without our prior written approval.
We guarantee that for 10 years, starting from the delivery date, the Goods will:
6. Events Outside Our Control
We will not be liable or responsible for any failure to perform our obligations under the order that is caused by events outside our reasonable control. These include (without limitation) the following:
Our obligations under these terms and conditions are suspended for the period that such events continue and we will have an extension of time to perform these obligations for the duration of that period.
7. Limitation of Liability
We do not accept any responsibility for damage to your property during delivery other than damage due to our negligence when our liability is limited to your direct costs to repair that damage.
Our total liability in connection with or arising from the order, whether in negligence or otherwise, shall be limited to the value of the goods. We shall not be liable for any indirect or consequential losses, costs or expenses in connection with or arising out of the order.
Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraud or any other liability which may not otherwise be limited or excluded under applicable law.
8. Dispute Resolution
Should you have a dispute with our service or product that we have offered you, then please email us at: firstname.lastname@example.org
We will respond to your dispute quickly and efficiently. You can also write to us at:
Hyde & Sleep Customer Services
Unit 1A, Ground Floor
39/51 Highgate Road
In the unlikely event that we are not able to resolve this for you, or you are not satisfied with the resolution that we have provided, then you may contact the Furniture's Ombudsman.
9. Data Protection
We are a registered data controller for the purposes of the Data Protection Act 1998 (the “Act”) and we will comply with the statutory requirements imposed on us to keep your personal data confidential and secure. We confirm that we are fully compliant with the Act.
Your information will be used to process your order, deliver your goods and/or to handle any claims made under the guarantee. In order to do so we will need to disclose your personal data to selected third parties including a finance company when applicable.
10. Contact Us
For questions, requests to amend orders, requests to change delivery details, requests for refunds and all other queries you may contact us by emailing email@example.com or calling customer services on 0808 168 5336.
11. Policy Disputes
All policy disputes regarding these terms and condition will need to be emailed to firstname.lastname@example.org
We will usually look to respond to all policy disputes within seven working days.
12. Fraud Prevention
Hyde & Sleep retains the right to investigate any order placed on this website. Any such order will not be delivered until it is proven that the order is bona fide. Should we be unable to prove that an order is bona fide or to contact the buyer then the monies will be refunded to the original payment card used and the order will be cancelled.
For your protection, to ensure that your credit, debit or charge card is not being used fraudulently, we will validate your name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting our terms and conditions you consent to these checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. Please be assured that this is only done to confirm your identity.
A credit check is not performed and your credit rating will not be affected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
These terms and conditions shall be governed by and construed in accordance with UK and European law. Disputes arising shall be exclusively subject to the jurisdiction of the courts of England and Wales.
If you decide to exchange your Hyde & Sleep mattress with a more expensive mattress, you will need to pay the difference in cost.
Should you decide that a Dreams mattress is your preferred exchange option, then your order will become subject to their Terms & Conditions, as outlined below: