Terms & Conditions

 

Internet Terms & Conditions

You agree to follow and be bound by the following terms and conditions and that they will apply to any and all orders you place with Hyde & Sleep. Each order is a separate legally binding contract.

Please take the time to carefully read our terms and conditions so that you’re sure you understand them. If any aspect of our terms and conditions is found to be invalid or unenforceable by a court it will not affect the validity of the remaining provisions.

1. Definitions

  • "You" or "Your" means the person named in the order to whom we are supplying the goods;
  • "We", "Us" or "Our" means Hyde & Sleep Ltd;
  • "Order" means your order for the goods;
  • "Goods" means all products listed in the order;
  • "Delivery" means the delivery of the goods to the delivery address specified in the order.

2. Orders
An email confirmation of your order will be sent automatically and, unless you are otherwise notified within 48 hours of this confirmation, the order will be deemed to be accepted by Hyde & Sleep.

3. Goods

  • Due to manufacturing tolerances, mattress and pillow sizes may vary slightly from their stated dimensions
  • Comfort grading is for guidance only
  • When placing a mattress on a bedstead please note that there may be a gap around the edges; this is to allow for rotation and bedding.

4. Risk & Ownership
Responsibility for and ownership of the goods passes to you once they are delivered or collected.

5. Guarantee
Our guarantee covers normal domestic home use only and does not cover any defect in the Goods relating to fair wear and tear, wilful damage, accident, negligence by you, commercial use, failure to follow our written instructions regarding care of the Goods, or any alteration or repair to the Goods which you carry out without our prior written approval.
We guarantee that for 10 years, starting from the delivery date, the Goods will:

  • be fit for purpose;
  • be free from defects in materials, design and workmanship;
  • be of satisfactory quality;
  • be fit for the purpose for which they are designed and supplied;
  • be free from material defects in design, material and workmanship; and
  • Comply with all applicable statutory and regulatory requirements for selling the Goods in the UK.
  • If you inform us that the Goods have breached the guarantee, we will arrange for an inspection for verification purposes. If we find that the Goods have not breached the guarantee, we will decline any further action, but provide full details of the reasons for the decision. You will have direct access to any reports completed by the inspection specialist.
  • If you would prefer to use an inspection service of your choosing, then this must be done at your cost. Any inspection service used must be a recognised, independent specialist and we must agree in writing to them carrying out the inspection.
  • In the rare event that Goods are found to have breached the Guarantee, we will follow a fair and fast process. We will either repair or replace the Goods free of charge. Alternatively, we may choose to provide a full refund of the price paid by you. We will do our best to agree with you which remedy would be most appropriate.
  • The Guarantee shall apply to any repaired or replacement Goods we supply to you.

6. Events Outside Our Control
We will not be liable or responsible for any failure to perform our obligations under the order that is caused by events outside our reasonable control. These include (without limitation) the following:

  • delays caused by one of our suppliers;
  • strikes, lock-outs or other industrial action;
  • fire, explosion, storm, flood, snow or other natural disaster;
  • unavailability of shipping, aircraft, motor transport or other means of public or private transport; or unavailability of public or private telecommunications networks.

Our obligations under these terms and conditions are suspended for the period that such events continue and we will have an extension of time to perform these obligations for the duration of that period.

7. Limitation of Liability
We do not accept any responsibility for damage to your property during delivery other than damage due to our negligence when our liability is limited to your direct costs to repair that damage.

Our total liability in connection with or arising from the order, whether in negligence or otherwise, shall be limited to the value of the goods. We shall not be liable for any indirect or consequential losses, costs or expenses in connection with or arising out of the order.

Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraud or any other liability which may not otherwise be limited or excluded under applicable law.

8. Alternative Dispute Resolution
If we have been unable to resolve your complaint for you, you may wish to use the Alternative Dispute Resolution Service. We are a full member of The Furniture Ombudsman. The Furniture Ombudsman is approved by the government to provide alternative dispute resolution services, ensuring that you have complete peace of mind when buying products and services from us. To find out more about the Furniture Ombudsman please visit www.thefurnitureombudsman.org.

9. Data Protection
We are a registered data controller for the purposes of the Data Protection Act 1998 (the “Act”) and we will comply with the statutory requirements imposed on us to keep your personal data confidential and secure. We confirm that we are fully compliant with the Act.

Your information will be used to process your order, deliver your goods and/or to handle any claims made under the guarantee. In order to do so we will need to disclose your personal data to selected third parties including a finance company when applicable.

10. Contact Us
For questions, requests to amend orders, requests to change delivery details, requests for refunds and all other queries you may contact us by emailing sales@hydeandsleep.com or calling customer services on 020 3026 4976.

11. Policy Disputes
All policy disputes regarding these terms and condition will need to be emailed to info@hydeandsleep.com

We will usually look to respond to all policy disputes within seven working days.

12. Fraud Prevention
Hyde & Sleep retains the right to investigate any order placed on this website. Any such order will not be delivered until it is proven that the order is bona fide. Should we be unable to prove that an order is bona fide or to contact the buyer then the monies will be refunded to the original payment card used and the order will be cancelled.

For your protection, to ensure that your credit, debit or charge card is not being used fraudulently, we will validate your name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting our terms and conditions you consent to these checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. Please be assured that this is only done to confirm your identity.

A credit check is not performed and your credit rating will not be affected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

These terms and conditions shall be governed by and construed in accordance with UK and European law. Disputes arising shall be exclusively subject to the jurisdiction of the courts of England and Wales.

13. Free Amazon.co.uk Gift Card Promotion
Hyde & Sleep retains the right to investigate any order placed on this website. Any such order will not be delivered until it is proven that the order is bona fide. Should we be unable to prove that an order is bona fide or to contact the buyer then the monies will be refunded to the original payment card used and the order will be cancelled.

  • Amazon.co.uk Gift Card has a retail value of £75.
  • No cash equivalent or other alternative is available in whole or in part.
  • The Amazon.co.uk Gift Card will be sent to your registered email address within 21-28 days, following the date of your purchase.
  • Should you refund items on your order following delivery, which removes your order from qualifying for this promotion, the cost of the Amazon.co.uk Gift Card will be deducted from the value of your refund.
  • Should you return your mattress under our 100 Night Rest Test policy, the cost of the Amazon.co.uk Gift Card will be deducted from the value of your refund, if the Gift Card has been redeemed.
  • We reserve the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately.
  • Amazon.co.uk is not a sponsor of this promotion. Except as required by law, Amazon.co.uk Gift Cards ("GCs") cannot be transferred for value or redeemed for cash. GCs may be used only for purchases of eligible goods at Amazon.com or certain of its affiliated websites. For complete terms and conditions, see www.amazon.co.uk/gc-legal. GCs are issued by ACI Gift Cards, Inc., a Washington corporation. All Amazon ® ,™ & © are IP of Amazon.com, Inc. or its affiliates. No expiration date or service fees.

These Terms and Conditions shall be governed by and construed in accordance with UK and European law. Disputes arising shall be exclusively subject to the jurisdiction of the courts of England and Wales.

 

Hyde & Sleep Pillow Twitter Competition - Draw Terms and Conditions

 

1.
The prize draw to win a smart pillow is open to all UK residents, except employees of the Promoter, their families, agents or any third party directly associated with administration of the prize draw.

2.
The prize draw is free to enter and no purchase is necessary.

3.
All details of how to enter the prize draw can be found in the sponsored tweet. Only one retweet entry per person is permitted. Foul or abusive language will not be tolerated and will be reported to Twitter.

4.
The opening date for entries is 18:00 BST on Thursday 20th July. The competition will run until Sunday 24th July at 18:00 BST. Entries after this will not be considered.

5.
The Promoter accepts no responsibility for entries not successfully received for any reason.

6.
The draw will be conducted at random by a 3rd party adjudicator on Monday 25th July ("Draw Date"). The selected winner will win a Hyde & Sleep smart pillow worth £79. The prize is non-exchangeable, non-transferable and no cash alternative is offered.

7.
The winner will be notified by Twitter within two days of the Draw Date. If a winner does not respond within seven days of being notified and provide the Promoter with a postal address to claim their prize, then that winner's prize will be forfeited and another winner will be selected in accordance with the process described above. Prizes will be sent to each winner by courier service once the winner responds with their address.

8.
The decision of the Promoter and/or the independent adjudicator regarding any aspect of the prize draw is final and binding and no correspondence shall be entered into about it.

9.
Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry. The Promoter reserves the right to refuse to award the prize to anyone in breach of these terms and conditions.

10.
The Promoter reserves the right to hold void, cancel, suspend, or amend the prize where it becomes necessary to do so.

11.
Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the winners or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. Your statutory rights are not affected.

12.
Personal data supplied during the course of this promotion may be passed on to third party suppliers only insofar as required for fulfilment/delivery/arrangement of the prize or as required by law. A copy of the Promoter’s privacy policy can be found at: http://www.hydeandsleep.com/privacy-policy.

13.
The prize draw will be governed by English law and entrants to the prize draw submit to the jurisdiction of the English courts.

14.
The Promoter of this prize draw is Hyde & Sleep, Knaves Beech Business Centre, 14 Davies Way, Loudwater, High Wycombe, Buckinghamshire. HP10 9YU. The competition is in no way endorsed by or associated with Twitter.

 

Pillow Promotions

  • Two free Hyde & Sleep Pillows with every mattress order.
  • Hyde & Sleep Pillow has a retail value of £79.
  • Free pillows are not transferrable.
  • No cash equivalent or other alternative is available in whole or in part.
  • Delivery lead-time subject to availability.
  • We reserve the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately.
  • Should you refund items on your order following delivery, which removes your order from qualifying for this promotion, the cost of the pillows will be deducted from the value of your refund if you should choose to keep them.
  • Any returned pillows which were part of our free pillows promotion or given away as a complimentary gesture cannot be refunded.